Shipping policy

ORDER PROCESSING

Please allow up to 2 business days to process your order. You’ll receive a confirmation email, and a second email with tracking details once your order ships.

IN PERSON PICKUP — ElixirSoma (Warehouse.si), Tržaška cesta 132, 1000 Ljubljana, Slovenija 

Contact : 031 401 302

Store pickup is available by appointment only. Please contact us to arrange a pickup time. You’ll receive an email when your order is ready for pickup.

LOCAL DELIVERY

At this time, we do not offer local delivery.

DOMESTIC SHIPPING RATES & ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING

We offer international shipping. Shipping charges will be calculated and displayed at checkout.
International orders may be subject to import duties and taxes (including VAT) once the shipment reaches your destination country. These charges are the responsibility of the customer, and Soma is not responsible for any duties/taxes applied by your local customs authority.

RETURNS, REFUNDS & EXCHANGES

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:
  • In the same condition you received it
  • Unopened and unused
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To start a return, contact us at info@elixirsoma.com.
If your return is accepted, we’ll send you:
  • A return shipping label, and
  • Instructions on how and where to send your package
Returns must be sent to:

Blodwenn Marie Rozenn Lefol s.p.

ElixirSoma (Warehouse.si)

Tržaška cesta 132

1000 Ljubljana

Slovenija 


  • Items sent back without first requesting a return will not be accepted.
  • You can always contact us with any return questions at info@elixirsoma.com.
  • Damages & Issues
  • Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
  • Exceptions / Non-Returnable Items
  • Certain types of items cannot be returned, including:
  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • We also do not accept returns for:
  • Sale items
  • Gift cards
  • If you have questions about whether your item is eligible, please contact us at info@elixirsoma.com.
  • Exchanges
  • The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, please place a separate order for the new item.
  • European Union 14-Day Cooling-Off Period
  • If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
  • Items must be returned in the same condition you received them, unused, in the original packaging, and with proof of purchase.
  • Refunds
  • We will notify you once we’ve received and inspected your return and let you know whether your refund is approved.
  • If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since we approved your refund, please contact us at info@elixirsoma.com.